Last updated: 28 September 2026
1. Service and agreement
AHLA VPN for Windows connects your computer through the servers covered by your platform subscription. Installing and using the program requires acceptance of these terms. The separate Privacy Policy explains data processing. Plan details, price, duration, device allowance and renewal conditions disclosed on the platform before purchase form part of your agreement. Mandatory consumer rights are not limited.
2. Accounts and eligibility
You must have legal capacity to subscribe or obtain any permission required by law. Provide accurate information and keep essential contact details current. Protect your password, verification codes and connection configurations, and report unauthorised access to support. You are responsible for use you authorise, without losing rights where an account compromise is beyond your control.
3. Permitted and prohibited use
Use the service lawfully and respect other people's privacy and rights. Fraud, system intrusion, malware, mass unsolicited messaging, child exploitation, intellectual property infringement and attacks that disrupt networks or servers are prohibited. Do not share an account beyond its device allowance or resell the service without an agreement. A VPN does not authorise violations of law or another service's terms.
4. Plans, payment and renewal
The Windows program provides sign-in and VPN access; it does not process payments or use mobile app-store billing. Purchase and renewal take place on the AHLA VPN platform. Check the price, currency, taxes, duration, device allowance and renewal conditions before paying. A renewal request alone does not activate service: access follows confirmation of payment by the platform. No recurring charge is authorised merely by installing this program or submitting a request. When access expires, VPN connection becomes unavailable until renewal is activated.
5. Cancellation and refunds
Contact platform support using your account email and order reference to request cancellation or a refund. Do not send full payment-card details. Removing the program does not itself cancel a separately agreed recurring payment. Access normally continues until the paid period ends, subject to applicable refund or termination rules. Statutory withdrawal, refund and compensation rights remain effective. Eligible consumers may have a 14-day withdrawal right; using the program alone does not remove it unless legal conditions and any required consents for an exception are satisfied.
6. Service quality and updates
We make reasonable efforts to provide stable, secure connections and address faults. Speed and availability depend on your network, location, server and technical conditions; we do not guarantee a fixed speed or access to every website or app. Necessary maintenance and updates may occur, and we will give notice of material changes affecting paid service. These provisions do not remove your right to complain about a defective service or seek an appropriate legal remedy.
7. Suspension and termination
Proportionate action may be taken for a clear violation, security risk, fraud or binding legal request. Where legally and operationally possible, we explain the reason and provide a way to challenge it; immediate suspension may be necessary to stop urgent harm. Paid amounts are not automatically forfeited: entitlement and refunds are reviewed according to the reason for termination and applicable law. You may stop using the service and request account closure while outstanding obligations are addressed.
8. Ownership and responsibility
Rights in the app, brand and content remain with their owners. Your subscription gives you limited personal permission to use the service. Each party is responsible as provided by law. We do not exclude liability that cannot lawfully be excluded, including fraud, gross negligence or mandatory consumer protections. The service cannot protect against every internet threat; keep your device updated and use appropriate security practices.
9. Complaints, disputes and changes
Contact the published support channel with a description of the issue and order reference, without sending full payment details. We consider complaints in good faith and provide a clear response. You may contact a consumer protection or dispute resolution body or a competent court, without waiving mandatory rights in your country of residence. Updates will be published here with appropriate notice of material changes; price increases or adverse changes will not apply retroactively to an already paid period.