Last updated: 26 September 2026
1. Service and agreement
AHLA VPN provides VPN connections through the servers and plans available in its applications. By creating an account or purchasing a subscription, you accept these terms and the Privacy Policy to the extent permitted by law. The plan details, price, duration and renewal conditions shown before purchase form part of the agreement. These terms do not limit mandatory consumer rights.
2. Accounts and eligibility
You must have legal capacity to subscribe or obtain any permission required by law. Provide accurate information and keep essential contact details current. Protect your password, verification codes and connection configurations, and report unauthorised access to support. You are responsible for use you authorise, without losing rights where an account compromise is beyond your control.
3. Permitted and prohibited use
Use the service lawfully and respect other people's privacy and rights. Fraud, system intrusion, malware, mass unsolicited messaging, child exploitation, intellectual property infringement and attacks that disrupt networks or servers are prohibited. Do not share an account beyond its device allowance or resell the service without an agreement. A VPN does not authorise violations of law or another service's terms.
4. Plans, payment and renewal
Review the store's price, currency, taxes, plan duration, device allowance and renewal terms before confirming. Subscriptions may renew automatically under the offer you accept. Manage payment and renewal through the store account used for purchase. Availability may vary by country and device. Paid upgrades or additional charges require a clear contractual basis or any necessary consent.
5. Cancellation and refunds
Stop renewal through Google Play or Apple's subscription settings. Deleting the app or account alone does not cancel renewal. Access normally continues until the paid period ends, subject to applicable refund or termination rules. Refund requests are handled through the payment collector, and support can help document a problem. Statutory withdrawal, refund and compensation rights remain effective. Eligible consumers may have a 14-day withdrawal right; app use alone does not remove it unless the legal conditions and required consents for an exception are satisfied.
6. Service quality and updates
We make reasonable efforts to provide stable, secure connections and address faults. Speed and availability depend on your network, location, server and technical conditions; we do not guarantee a fixed speed or access to every website or app. Necessary maintenance and updates may occur, and we will give notice of material changes affecting paid service. These provisions do not remove your right to complain about a defective service or seek an appropriate legal remedy.
7. Suspension and termination
Proportionate action may be taken for a clear violation, security risk, fraud or binding legal request. Where legally and operationally possible, we explain the reason and provide a way to challenge it; immediate suspension may be necessary to stop urgent harm. Paid amounts are not automatically forfeited: entitlement and refunds are reviewed according to the reason for termination and applicable law. You may stop using the service and request account closure while outstanding obligations are addressed.
8. Ownership and responsibility
Rights in the app, brand and content remain with their owners. Your subscription gives you limited personal permission to use the service. Each party is responsible as provided by law. We do not exclude liability that cannot lawfully be excluded, including fraud, gross negligence or mandatory consumer protections. The service cannot protect against every internet threat; keep your device updated and use appropriate security practices.
9. Complaints, disputes and changes
Contact the published support channel with a description of the issue and order reference, without sending full payment details. We consider complaints in good faith and provide a clear response. You may contact a consumer protection or dispute resolution body or a competent court, without waiving mandatory rights in your country of residence. Updates will be published here with appropriate notice of material changes; price increases or adverse changes will not apply retroactively to an already paid period.